Custom Design Request

LookOurWay® Custom Design Request Details:

We love working with businesses to create innovative promotional products that work! It's our absolute honor to work with you and your team to get your business the attention it deserves and needs to succeed. Here are a couple details about our Custom Design Request program that you may hind helpful.

As example, if a customer completes a submission for a 12ft custom feather flag during our posted design team hours, the customer will receive the custom designed feather flag mockup in their inbox within one hour. Submissions for custom products after 2:00pm will be completed and sent the following business day. A digital mockup of your custom advertising product will be sent by a member of the LookOurWay customer service team along with a quote for the project. LookOurWay is here to get your business the attention it deserves and we commit to working hard to achieve this goal.

If a logo is requested for the custom mockup design, the customer is responsible to submit a high-resolution vector file. LookOurWay will not create or touch up customer logos under the free design requests. The free mockup design services apply to standard size products (Air Dancers®, feather flags, pop up tents, tear drop flags, banners, etc.) designs. For example, all custom shape designs or material changes to shape and/or functionality require purchase first prior to final design work being completed. Note: Shape and functionality design changes take a LOT of time. We’re happy to do them for our customers, but the order must be placed first to ensure we’re operating efficiently so we can continue to offer the industries best service, best products, best designs, and lowest possible prices.

LookOurWay reserves the right to take longer than one hour if needed. We strive to meet our 1-hour turn around time goal, however sometimes request volume or factors outside of our control (holidays, internet outages, sick team members, Warriors winning the NBA Championship, etc.) cause us to not meet our goal. LookOurWay reserves the right to refuse service or deny anyone from receiving our free mockup services for any reason with or without cause. Once an order is placed, the customer will then receive a print ready mockup that will need to be approved prior to production to ensure the artwork is correct. Lets go make some creative, professional, and high quality promotional products together, and get your business noticed!